BUSINESS ANALYST IT SYSTEM SUPPORT

Treatt USA 4900 Lakeland Commerce Parkway, Lakeland, Florida, 33805

Full Time | Posted 6 weeks ago

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**Job title:* Business Analyst IT System Support
Reporting to: Senior Business Analyst
Location:** Lakeland, USA

The Opportunity

The primary role involves support for the front-line systems, including data extraction and problem solving together with a responsibility for maintaining the business process overviews, this role also involves acting as an intermediary between the IT and departmental teams Identifying and documenting business requirements, conducting stakeholder interviews, and understanding the customer's needs. This position will also assist in the design, testing and implementation of new key business software systems for Treatt PLC and TUSA, ensuring the needs of the business are fully satisfied. The position will report to the Senior Business Analyst in the UK, working closely with the UK software development team and will maintain key ongoing working relationship will be with the TUSA IT Coordinator and other members of the IT team who provide first line service desk cover, support for Service Desk calls logged and problem resolution.

What it’s like to work here

We’ve been making the world taste better since 1886 and sell over 3000 products in more than 90 countries, but we’re only just getting started. We’re on an exciting journey and have ambitious plans to become the indispensable partner of choice for the world’s leading flavor and fragrance houses, beverage and consumer brands.

On joining Treatt, you’ll become one of over 300 international experts, working together to collectively surprise and delight our customers. Nothing is more important to us than the happiness of our people as without them, we’d never succeed.

We think Treatt’s a great place to work, but don’t just take our word for it:
“Everyone wants your feedback and opinion; it feels like a place of study where nurturing and encouragement are the standard. It is very clear the hard work that goes into providing excellence for customers, but it is also very apparent that managers have the same goals for helping us all to progress.” – Anita, Innovation Scientist

“Joining my close and supportive team was the most enjoyable way to gain more skills and increase my knowledge” – Ashley, Distillation Control Team Leader
“Treatt creates an environment to help you be the best you can, with no two days the same and opportunities always available to help you learn and develop. The people and the culture create a fantastic company to be part of” – Rebecca, Commercial Coordinator

What you’ll be doing

The duties and tasks involve, but are not limited to, the following:

• Provide user support for all key business systems relating to Service Desk requests.
• Develop and maintain important relationships will be with the managers and supervisors of all departments.
• Develop a good working knowledge for specific business applications software and business processes to support the business.
• Provide end-user training to Superusers or Department trainers or instruction as and when required.
• A good working knowledge of JD Edwards ERP business processes desirable.
• Assist in the identification, evaluation, and implementation of new 3rd party software solutions.
• Ensure a formal testing process for all software is always adhered to.
• Formalize promoted changes via the appropriate Change Control system.
• Write and maintain user documentation as and when required.
• Establish and maintain effective communication with subordinates, peers, and management.
• Keep abreast of the latest technology & development methodologies.
• Drive business efficiencies, identifying areas for improvement.
• Drive a culture of achievement and maintain momentum by identifying and making recommendations for removing barriers to aid project success.
• Keep up to date with changing IT technologies and where necessary recommend improvements to the
Business.
• Other duties as may from time to time be required.
• Always act in the best interest of Treatt Plc.

Education & Training

• Degree or equivalent experience in Business Information Systems/Technology desirable but not essential.
• Minimum 2+ years’ experience in similar role.

Knowledge & Experience

• JD Edwards ERP business processes preferable but not essential
• Basic knowledge of SQL Manager would be useful (training will be given if required)
• Proven track record of IT and systems support
• Knowledge of Agile methodologies preferable
• Business Analyst experience preferable but not essential

What we’re looking for

We want you to love your work and bring that energy to the job every day, no matter what the task. You’ll be someone who keeps up to date with the latest technologies and is always willing to share their knowledge with colleagues.
Our department is busy. We need someone who can run with the pack but also bring their own personality to their work.
You should be personable, friendly and supportive, acknowledging that you’ll get to work with colleagues from all seniority levels across all departments on a daily basis.

What we’ll do for you

We offer an excellent package which includes a competitive salary; vacation time as well as the opportunity to purchase additional vacation, we also offer a discretionary annual bonus, medical (including family cover), dental and vision coverage, AFLAC, 401k employer matching up to 6%, company-paid short term and long-term disability insurance, company-paid life insurance and stock purchase options.
With the encouragement and development,subsidized social events.

M/F/D/V EOE DFWP SO

Polite Notice

We politely request that we are not contacted by any recruitment agencies. We have a preferred supplier list and high volumes of speculative calls from agencies negatively impact upon the efficiency of our business. Please help us to maintain the highest levels of customer service by respecting our wishes.