Job title: Sales Correspondent
Reporting to: Team Leader
Business function: Customer Service
Location: Bury St. Edmunds, Suffolk
Hours: 35 hours per week
If you’re a connoisseur of customer service dedicated to making sure that all of our customers, both existing and new, have the very best experience then this might be the ideal job for you.
Supporting our customers with their product experience is one of the most important things that we do here at Treatt and we believe the high level of service that we give to all customers, both old and new, is what gives Treatt its competitive advantage.
What it’s like to work here
We’ve been making the world taste better since 1886 and sell over 3000 products in more than 90 countries, but we’re only just getting started. We’re on an exciting journey and have ambitious plans to become the indispensable partner of choice for the world’s leading flavour and fragrance houses, beverage and consumer brands.
On joining Treatt, you’ll become one of over 300 international experts, working together to collectively surprise and delight our customers. Nothing is more important to us than the happiness of our people as without them, we’d never succeed.
Customer Service is one of our most important business functions and we are proud to say that our expertise gives us a unique competitive advantage. We overcome challenges, working together as one big team, seeking to always improve our service.
What you’ll be doing
As an advocate for customer service you will be a great communicator and inspiring team player. You will need to be confident working across all areas of our business and be committed to treating every interaction as an opportunity to showcase your excellent skills. You’ll be happy working as part of a dynamic and resourceful team but you’ll also have the ability to think independently and act with integrity.
As well as living and breathing the order life cycle you will be able to recognise opportunities for Treatt and will be vigilant in listening to the customer and resolving any concerns that might come your way.
What we’re looking for
If you have a genuine passion for what you do and want to work in an environment that celebrates progress, teamwork and dedication, you’re what we’re after.
We want you to love your work and bring that energy to the job every day, no matter what the task.
Our department is busy and sometimes a little noisy so we need someone who can keep calm in all situations whilst being able to bring their own personality to their work.
You should be personable, friendly and supportive and able to work with all levels of staff within the business.
What we’ll do for you
We have an impressive benefits package that’s designed to look after you and your career during your time with us. With everything from private healthcare and life assurance to holiday purchase scheme and share schemes, we’ve got you covered.