IT TECHNICAL SUPPORT (LEVEL 1)

R.C. Treatt & Co. Ltd Skyliner Way, Bury St Edmunds, Suffolk, IP32 7FR

Full Time | Posted 0 days ago

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As a first point of contact for IT support, you will help colleagues remain productive, connected and secure. You will own incidents \ service requests from initial contact through to resolution or effective escalation, providing clear updates and a consistently positive support experience. The role combines customer service, practical troubleshooting, accurate administration and continuous learning within a modern IT service-management environment.