Job title: IT Support Specialist
Reporting to: IT Service Desk Manager
Location: Lakeland, USA
The Opportunity
At the heart of Treatt, the IT function enables streamlined operations, data-driven decision making and drives innovation through smart and secure technology. As a global team, we;
• Support end users and devices – providing fast, reliable support keeping teams productive and connected
• Build and maintain core infrastructure – from networks and servers to cloud platforms – supporting every part of the business
• Manage compliance and embed cybersecurity at every level – safeguarding systems, information, accessibility and intellectual property
• Drive software and systems development – creating tools and applications that improve business operations, enhance customer experience, and support decision-making
This role, will be responsible for providing dedicated and versatile IT support for service desk requests, ensuring the smooth operation of our IT systems, assisting with various IT-related tasks. In time, this role may expand to deliver appropriate IT projects.
What it’s like to work here
We’ve been making the world taste better since 1886 and sell over 3000 products in more than 90 countries, but we’re only just getting started. We’re on an exciting journey and have ambitious plans to become the indispensable partner of choice for the world’s leading flavor and fragrance houses, beverage and consumer brands.
On joining Treatt, you’ll become one of over 300 international experts, working together to collectively surprise and delight our customers. Nothing is more important to us than the happiness of our people as without them, we’d never succeed.
Duties & Responsibilities
knowledge and best practices through:
• IT Support: Respond to service desk requests promptly and efficiently, providing IT support to resolve technical issues and answer IT related queries.
• Service Request and Incident Management:
o Log, track, and manage incidents and service requests using our IT service management system, ensuring timely resolution and communication with end-users.
o Diagnose and troubleshoot hardware and software issues, escalating more complex problems to higher-level support teams as necessary.
o Maintain accurate records of incidents, service requests, and resolutions, contributing to the IT procedures, troubleshooting guides and knowledge base.
• System Maintenance: Assist with routine maintenance tasks, such as software updates and hardware replacements.
• Hardware and Software Installation: Preparing, Installing, configuring, and updating hardware systems and software applications.
• Networking: Managing, supporting, and maintaining network infrastructure (including server and networking)
• Security: Managing, supporting, and maintaining the security of IT systems (including Firewalls and other network security products)
• User Training: Training users on new software and hardware and providing guidance on best practices.
• Project Management: Deliver appropriate IT projects, leveraging project management methodologies and principles
Skills & Abilities
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and senior management. It is important to be able to speak, listen, and write well as well as hold presentations, facilitate meetings and trainings, and create reports.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Organization skills: You must be a self-motivator with the ability to support, plan and implement projects as required.
• Integrity: An undivided and unbiased state is required while executing tasks. You will be trustworthy, hold confidence and resilience when faced against tough situations.
• People skills/relationship building: A desire to deliver a quality end user experience. Relationship building is key to this role.
Knowledge & Experience
• Experience: A minimum of 3 years previous experience in an IT Support role, particularly in a service desk environment, is highly desirable.
• Technical Skills: Proficiency in troubleshooting hardware and software issues, knowledge of IT service management tools, and familiarity with common operating systems and applications.
• Project Management: Experience of project methodologies would be preferable but is not immediately essential to the role
Education & Experience
• Education: A High School Diploma is essential. A bachelor’s degree in information technology, Computer Science, or a related field is preferred but not essential. CompTIA A+ and/or ITIL Foundation certification is desirable .
• Project management certification(s) are not essential to the role, but a desire to develop and grow towards project management responsibilities is preferred.
Working Conditions
Be aware of the potential exposure to hazardous Chemicals when working in the Production and Lab environment – typical spacious room, desks close together.
Shop floor exposure, including some time inside and outside production or workshops environments
We want you to love your work and bring that energy to the job every day, no matter what the task. You’ll be someone who keeps up to date with the latest technologies and is always willing to share their knowledge with colleagues.
Our department is busy. We need someone who can run with the pack but also bring their own personality to their work.
You should be personable, friendly and supportive, acknowledging that you’ll get to work with colleagues from all seniority levels across all departments on a daily basis.
What we’ll do for you
We offer an excellent package which includes a competitive salary; vacation time as well as the opportunity to purchase additional vacation, we also offer a discretionary annual bonus, medical, dental and vision coverage, AFLAC, 401k employer matching up to 6%, company-paid short term and long term disability insurance, company-paid life insurance and stock purchase options.
With the encouragement and development you need, we help you to become your ultimate you. Beyond building a successful career, we also support the wishes and ambitions of our staff outside of the office in achieving a health work/life balance - the wellbeing of our staff is paramount to us, which we actively promote and support by regularly delivering a variety of wellbeing initiatives. There will also be opportunities to be actively involved in community and charity projects and to take part in numerous subsidized social events.
M/F/D/V EOE DFWP SO
Polite Notice
We politely request that we are not contacted by any recruitment agencies. We have a preferred supplier list and high volumes of speculative calls from agencies negatively impact upon the efficiency of our business. Please help us to maintain the highest levels of customer service by respecting our wishes.