Our response to COVID-19 Coronavirus

How we’re looking after our people, customers, suppliers and communities

3rd November 2020

A message from our CEO

As a business that has been committed to looking after its people, customers and supply chain since 1886, we wanted to take this opportunity to update you on our ongoing response to the Coronavirus.

The health, happiness and wellbeing of our people has always been paramount to our business. Protecting our people in this rapidly evolving climate continues to be our top concern, while delivering the best possible service to our global customer base.

To do this, our crisis response team, COVID-19 resource team and global leadership teams have implemented several new policies throughout our business to look after our people and minimise potential disruption for our customers and other partners in the supply chain.

As ever, our people pull together to go above and beyond under extraordinary circumstances and for that, I am always grateful.

Actions have been taken in line with our local government advice in all our locations, and we continue to constantly monitor the situation, enabling us to respond as and when things evolve. Use the drop downs below to learn more about how we are:

  • Protecting and caring for our people

    In light of these unprecedented times, we have successfully implemented our robust business continuity strategy and adjusted our working practices in order to protect our staff, as well as actively promoting the guidance provided by local governments and health bodies.

    • All staff across our UK and US locations who can work from home have been doing so since the 17th March. By reducing the physical headcount in our facilities, we are better protecting our business-critical operations, technical and logistics employees as they continue to service our customers.
    • Social distancing protocols have been implemented at each of our sites, as well as enhanced sanitising and cleaning in order to safeguard those still working on site.
    • We are following the latest government advice with regards to business travel and the hosting of business-critical visitors in all locations.
    • We are caring for those working from home by providing extensive support around childcare, connectivity and staying well during periods of self-isolation and social distancing.
    • All employees are required to wear a face covering when moving throughout the facility and when working, unless they are working alone or in a space with extreme social distancing.
    • Prior to entering the facility, all employees are required to answer a series of questions and have their temperatures taken.
    • In the UK we have implemented one-way areas throughout all buildings.
    • At both facilities breakrooms and all meeting spaces have been arranged for proper social distancing.
    • We have created and implemented a full series of policies and procedures which are to be enacted should any of our staff on-site test positive for the coronavirus.
    • We update our global workforce on a regular basis, sharing the latest government advice and recommendations.
  • Serving our global customer base

    Treatt are considered an ‘essential business’ per both UK government and US guidelines as our products are used in the production of food, pharmaceuticals and personal care, it is essential that we continue to supply our customers who are responding to the increasing demand for these products.

    As an organisation that regularly revisits, tests and refines its continuity strategy, we have been preparing to implement the processes and policies needed to safeguard our business for some months. This has enabled us to react quickly and deliver a coordinated response.

    • Our operational output is seeing minimal disruption as our people go above and beyond to continue to exceed customers’ expectations.
    • Our commitment to working in partnership ensures that we continue to support our customers and their projects as they too navigate these challenging times.
    • We have taken significant steps to protect our manufacturing and technical capabilities, including enhanced cleaning, segregation and social distancing, in addition to the stringent processes already followed as part of food hygiene regulations.

    Please get in touch with your customer care representative or account manager directly should you need further information, or contact
    enquiries@treatt.com.

  • Supporting our supply chain

    As a global ingredients manufacturer and solutions provider, we purchase raw materials from countries across the world. We want to take this opportunity to reassure suppliers that we are still accepting all shipments as normal across all our locations.

    We have strong, long-term relationships with our suppliers and are working closely with them to ensure minimal disruption.

    Please get in touch with your buyer directly to learn more, or email enquiries@treatt.com.

Get in touch

As the situation develops, we will continue to update this webpage to keep you informed, however, should you wish to learn more about our response, please get in touch by emailing enquiries@treatt.com. In the meantime, thank you for your support and please, take care of yourself.

Best wishes

Daemmon Reeve
Group CEO