CUSTOMER CARE COORDINATOR

R.C. Treatt & Co. Ltd Northern Way, Bury St Edmunds, Suffolk, IP32 6NL

Temporary | Posted 5 weeks ago

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Job title: Customer Care Coordinator (Temporary, 12 month contract)
Reporting to: Customer Care Team Manager
Location: Bury St. Edmunds, Suffolk
Hours: 35 hours per week

The Opportunity

If you’re a connoisseur of customer service dedicated to making sure that all of our customers, both existing and new, have the very best experience then this might be the ideal job for you. Supporting our customers with their product experience is one of the most important things that we do here at Treatt and we believe the high level of service that we give to all customers, both old and new, is what gives Treatt its competitive advantage.

What it’s like to work here

We’ve been making the world taste better since 1886 and sell over 3000 products in more than 90 countries, but we’re only just getting started. We’re on an exciting journey and have ambitious plans to become the indispensable partner of choice for the world’s leading flavour and fragrance houses, beverage and consumer brands.

On joining Treatt, you’ll become one of over 300 international experts, working together to collectively surprise and delight our customers. Nothing is more important to us than the happiness of our people as without them, we’d never succeed.

We think Treatt’s a great place to work, but don’t just take our word for it:

“Everyone wants your feedback and opinion; it feels like a place of study where nurturing and encouragement are the standard. It is very clear the hard work that goes into providing excellence for customers, but it is also very apparent that managers have the same goals for helping us all to progress.” – Anita, Innovation Scientist

“Joining my close and supportive team was the most enjoyable way to gain more skills and increase my knowledge” – Ashley, Distillation Control Team Leader

“Treatt creates an environment to help you be the best you can, with no two days the same and opportunities always available to help you learn and develop. The people and the culture create a fantastic company to be part of” – Rebecca, Commercial Coordinator

What you’ll be doing

Tasks include but are not exclusive to:

Maintaining business and customer relations
Day to day maintenance of quotes for existing business
Processing orders
Processing samples
Processing complaints
Responding promptly to customer / agent requests and queries
Maintaining good customer / agent relationships
Communicating relevant information
Liaising with other departments as appropriate
Maintaining accurate and complete data (JDE)
Assisting departmental Managers as required
Actively promoting excellent customer service in all you do in line with customer centric and charter principles

What we’re looking for

If you have a genuine passion for what you do and want to work in an environment that celebrates progress, teamwork and dedication, you’re what we’re after.

We want you to love your work and bring that energy to the job every day, no matter what the task.
Our department is busy and sometimes a little noisy so we need someone who can keep calm in all situations whilst being able to bring their own personality to their work.

Good computer skills, accuracy and business to business experience are essential. You should be personable, friendly and supportive and able to work with all levels of staff within the business.

What we’ll do for you

We offer an excellent package which includes a competitive salary; a generous holiday entitlement as well as the opportunity to purchase additional holiday, we also offer a discretionary annual bonus, BUPA, pension scheme with 9% employer contribution, life assurance, group income protection, SAYE earn schemes and free shares.

With the encouragement and development you need, we help you to become your ultimate you. Beyond building a successful career, we also support the wishes and ambitions of our staff outside of the office in achieving a health work/life balance - the wellbeing of our staff is paramount to us, which we actively promote and support by regularly delivering a variety of wellbeing initiatives and offering responsibility based flexibility. There will also be opportunities to be actively involved in community and charity projects and to take part in numerous subsidised social events.

Polite Notice

We politely request that we are not contacted by any recruitment agencies. We have a preferred supplier list and high volumes of speculative calls from agencies negatively impact upon the efficiency of our business. Please help us to maintain the highest levels of customer service by respecting our wishes.