Customer Care Coordinator

R.C. Treatt & Co. Ltd Northern Way, Bury St Edmunds, Suffolk, IP32 6NL

Full Time | Posted 6 weeks ago


Job title: Customer Care Coordinator
Reporting to: Customer Care Team Manager
Location: Bury St. Edmunds, Suffolk
Hours: 35 hours per week

The Opportunity

If you’re a connoisseur of customer service dedicated to making sure that all of our customers, both existing and new, have the very best experience then this might be the ideal job for you.
Supporting our customers with their product experience is one of the most important things that we do here at Treatt and we believe the high level of service that we give to all customers, both old and new, is what gives Treatt its competitive advantage.

What it’s like to work here

We’ve been making the world taste better since 1886 and sell over 3000 products in more than 90 countries, but we’re only just getting started. We’re on an exciting journey and have ambitious plans to become the indispensable partner of choice for the world’s leading flavour and fragrance houses, beverage and consumer brands.

On joining Treatt, you’ll become one of over 300 international experts, working together to collectively surprise and delight our customers. Nothing is more important to us than the happiness of our people as without them, we’d never succeed.

We think Treatt is a great place to work, but don’t just take our word for it:

“Everyone wants your feedback and opinion; it feels like a place of study where nurturing and encouragement are the standard. It is very clear the hard work that goes into providing excellence for customers, but it is also very apparent that managers have the same goals for helping us all to progress.” – Anita Cooper, Quality Analyst

“Treatt offers the opportunity to work with a team of fantastic people on a range of interesting and innovative products” – Magdalena Baczewska, Applications Technologist

“Joining my close and supportive team was the most enjoyable way to gain more skills and increase my knowledge” – Ashley Dennis, Manufacturing Support Analyst

What you’ll be doing

Tasks include but are not exclusive to:

  • Maintaining business and customer relations
  • Day to day maintenance of quotes for existing business
  • Processing orders
  • Processing samples
  • Processing complaints
  • Responding promptly to customer / agent requests and queries
  • Maintaining good customer / agent relationships
  • Communicating relevant information
  • Liaising with other departments as appropriate
  • Maintaining accurate and complete data (JDE)
  • Assisting departmental Managers as required
  • Actively promoting excellent customer service in all you do in line with customer centric and charter principles
  • Reception Cover when necessary

What we're looking for

If you have a genuine passion for what you do and want to work in an environment that celebrates progress, teamwork and dedication, you’re what we’re after.
We want you to love your work and bring that energy to the job every day, no matter what the task.

Our department is busy and sometimes a little noisy, so we need someone who can keep calm in all situations whilst being able to bring their own personality to their work.

Good computer skills, accuracy and business to business experience are essential. You should be personable, friendly and supportive and able to work with all levels of staff within the business.

What we’ll do for you

We have a pretty impressive benefits package that’s designed to look after you and your career during your time with us. With everything from private healthcare and life assurance to holiday buy back and share schemes, we’ve got you covered.

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