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Frequently Asked Questions

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Is Treatt a flavour and fragrance company?
No. Treatt is not a flavour and fragrance company. Treatt specialises in the manufacture, supply and provision of raw materials used within the flavour and fragrance industries and others such as food and beverages.

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Does Treatt sell flavours and fragrances?
No. Treatt does not offer finished flavours and fragrances.

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Does Treatt sell to the retail industry?
Treatt does not sell its products directly to the general public. Treatt products are raw materials or ingredients for use in the flavour and fragrance industries.

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Are all Treatt's products listed on the website?
Because of the breadth of the product range, not all of Treatt's products are listed on the website. If you cannot find the product you are looking for, please contact us. We have only listed our regular products for sale; other products may be exclusive to certain customers and therefore we are unable to offer them for general sale.

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Can I obtain a complete listing of Treatt's products?
Please refer to the 'Product' section of the website and select the category you are interested in and press the 'print' function. Not all products are listed.

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If the product I am looking for is not listed on the website, does this mean it is not offered?
No, please ask for it. The product range is constantly expanding as new products are sourced and developed.

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Who do I contact – R C Treatt or Treatt USA?
If you are based in the USA, please contact Treatt USA; if you are based anywhere else in the world, please contact R C Treatt.

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Does Treatt have a minimum order requirement or standard pack size?
Treatt has no minimum order requirement or value. Treatt is flexible and will offer the pack size or a combination of pack sizes to suit your requirements.

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Does Treatt publish a price list?
Treatt does not publish a price list. Prices are dependent upon a number of factors such as: quantity ordered, pack size required, method of shipment/transport. Please ask for prices for those products you require.

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What are your lead-times?
Treatt is a service-orientated company; lead-times vary according to product, quantity and location. When enquiring about a product, lead-times can be provided.

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How can I request a sample?
Samples are not usually chargeable and can be requested via the 'Contact Us' section of the website.

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Is the company ISO 9001 registered?
Yes.

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Can I obtain technical information, for example specifications, from your website?
Currently this is unavailable; please call your usual contact at Treatt or an agent to request the information.

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How can I request technical documentation?
If you are requesting technical documentation relating to either an order, quote or sample, please ask your usual contact or local agent.

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Can I still use the Treatt Chemical Compendium?
The Treatt Chemical Compendium is no longer valid for use. Please call your usual contact at Treatt or an agent for the technical information you require.

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Can I become an agent for Treatt?
Treatt is proud of its long-standing relationships with its customers and agents. We value our agent network highly and are constantly looking to appoint new agents with the right expertise, in areas where we are not represented.

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Does Treatt add antioxidants to their citrus oils?
Treatt does not add any antioxidants to its citrus oils, unless specifically requested by customers.

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Does Treatt toll manufacture?
Yes. Treatt conducts toll-manufacturing work; please contact us for more details.

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Does Treatt supply aromatherapists?
Treatt does not supply aromatherapists directly.

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Can I visit your facility?
As a customer, potential customer or supplier, you are welcome to visit us; please liaise with your contact at Treatt to arrange a visit.

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Can I buy stocks/shares in Treatt?
Treatt is a publicly traded stock on the London Stock Exchange. Please contact your stockbroker or financial advisor if you are interested in investing in Treatt.

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How do we sell to Treatt?
Please refer to the 'Purchasing' section of the website.

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Can Treatt supply Kosher products?
Treatt offers an extensive range of Kosher products; please contact us for further information.

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Can Treatt supply Halaal certification?
Treatt offers an extensive range of Halaal products; please contact us for further information.

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